OUTHWEST AIRLINES
Southwest Airlines, a US company, made history as the world's first low-cost carrier. Southwest Airlines analysed alternative industries and created new benefits for their non-customers: cost-sensitive travellers who rather drive.
The low-cost carrier thus positioned itself as a competitor to the car – not to other airlines – and adapted its strategy to the new requirements:
Reduced prices due to the elimination of additional services
Improved check-in times
Increased flight frequency
This new combination created an offering that enabled the customer to benefit from the high travelling speeds of an airplane at low prices combined with the flexibility of travelling by car.