Regarding to this e-mail that guest prefer upon check out then she return your key card at the front desk with Khun Patcharee (Guest service agent)taking care her on that time.
We would like to explained you know about all of detail;
1. Room 946 guest had requested 3 keys upon check in, But upon check out guest return only 2 keys.
2. House keeper put lost 1 face towel in the system remark and she forget to delete in the system then she founded.
3. Lost one coffee set in room and guest said that kept in another room party.
Remark: All of room checking by Khun Pikul Kumkod (room maid).