consider using Rogerian techniques,if they are appropriate.In some cases especially those involving tense situations or highly sensitive issue. you may wish to incorporate some techniques of the noted psychologist Carl Rogers. who developed a procedure for presenting what he called the nonthreatening argument. Rogers believed that people involved in a debate should strive for clear. honest communication so that the problem under discussion could be resolved. Instead of going on the defensive and trying to "win" the argument, each side should try to recognize common ground and then develop a solution that will address the needs of both parties.