Although a rich body of literature investigates customer experiences from a hedonic versus
utilitarian perspective, little research has examined the cross-cultural variation in what
constitutes hedonic experiences in a retail setting, and the underlying hedonic shopping
motivations consumers have in different cultures. Replicating Arnold and Reynolds’ (2003)
data in the U.S. in three countries, we investigate if intrinsically enjoyable customer
experiences in collectivistic societies are driven by the same hedonic shopping motivations as
in individualistic societies.