Knowledge is an organization’s most important resource for
staying competitive. Thus, the effective exchange, reconfiguration,
and interpretation of knowledge among employees are
of vital importance (Tsai 2001). Building on the concept of
electronic networks of practice (ENoP) (Wasko and Faraj
2005), enterprise social media (ESM) are expected to foster
interpersonal knowledge exchanges among an organization’s
employees (DiMicco et al. 2008). An ESM-enabled ENoP
can be regarded as a symbolic social interaction system
(Ågerfalk 2010) that is technically implemented (Goldkuhl
and Lyytinen 1982) and allows members to build virtual
identities, cooperate in networks, and cognitively rationalize