Average performance is the “default setting” for virtually
everyone. To override this automatic setting, you must
instead make a commitment to become one of the very best
people at what you do. In addition, you must set standards
of excellence for everyone else who works for you.
Encourage, reward, and compliment quality work. You will
always be judged on the basis of the quality of the work of
the people who have been entrusted to your supervision.