The programme involved a cascaded approach, beginning with the Executive Team and cascading down though The three management tiers. We used an embedded learning process that involved pre-event briefings, pre-course work, modular development workshops and action learning. The development workshops involed a mixture of techniques, including experiential learning, real-play, theory and case study, designed to take participants through the entire learning cycle. A challenging facilitation style was used to ensure that participants took joint responsibility for their development and learning.
In order to embed the learning further, three months of one-to-one coaching followed the development workshops. This also took a cascaded approach whereby Executives coached middle managers, middle managers coached team leaders and so on.