Resume videoSkip video
Khalid:
Hey. What did you think of the Excellence Initiative meeting?
Todd:
Khalid, I thought it was excellent.
Khalid:
Good one.
Todd:
You’re the third person I’ve used that on.
Khalid:
I’m honored. Listen. You’re Grace Avon’s Executive assistant. What’s the real scoop? What’s this initiative all about? There’s been some talk in Customer Service. People are a little concerned.
Todd:
It’s like she said in the meeting—Forthright is doing OK, but we can do better. This initiative is about uncovering the potential, to perform at a higher level. If we don’t, there are plenty of other companies who’d love to take our business.
Khalid:
That sounds reasonable. There’re things in Customer Service we could do better, more efficient. Every little bit helps, I guess.
Todd:
Oh definitely. This initiative has some pretty high financial goals. Somebody—or really everybody—is going to have to work some magic to meet them.
Khalid:
I have an idea that’ll increase financials—a big sales push. We’ll advertise. A new product…a new market. That’ll create a sales buzz.
Todd:
Sure. If it doesn’t torpedo us. We can’t throw all caution out the window. We’ve got to consider the risks, too.Besides, if we don’t have a new product ready now, it won’t affect our results anytime soon.
Khalid:
In the Old Days, we’d just squeeze more return out of our investments, but not anymore.
Todd:
True. We’re all-too aware that investing has the potential for a loss, so we have to be careful when investing, especially with the economy so flaky. When we invest customers’ money, they look to us for stability, not instant growth.
Khalid:
Well, this I know: If an opportunity looks too good, it is.
Todd:
So true. Risk management is a very hot topic in the Executive Suite these days. They’re treading very carefully when it comes to managing risk.
Khalid:
We all need to get better at managing risk…starting with the drive home