If you're unhappy with the result of a case that was not found in your favor, you can appeal the decision within 45 days of the case being closed.
New information should be included in the appeal. For example, sellers should be able to show that the buyer received the item and it matches the listing description, or a refund was made before the case was closed. Buyers need to be able to show they paid for an item and haven't received it, or the item doesn't match the seller's description.
To appeal a case, go to the Resolution Center—or click the button below—find your case, and then click Appeal.
Customer Support will review your appeal and get back to you with a decision.