Greeting / handshake – When meeting your Malaysian counterparts for the first time, a firm handshake is the standard form of greeting. However, you should only shake hands with a Malaysian businesswoman if she initiates the gesture. Otherwise a nod or a single bow is appropriate.
Business cards – Remember to bring plenty of business cards. Usage and exchange of business/name cards is standard in all business introductions in Malaysia. Cards should be handed over to another person with two hands and vice versa. Treat the card with dignity.
Eating with Malaysians – Malaysians are extremely hospitable. Food is a Malaysian pastime and a part of standard business. Accept a little bit of any food that is offered to you. If you are interested to eat Malaysian food but find that your host keeps ‘treating’ you to Western food, ask them if you can eat Malaysian – they will be relieved and complimented!
Malays are generally Muslim and follow a Halal diet. They do not eat pork or drink alcohol. Most Malaysian restaurants are halal. Most Indians do not eat beef, and some are vegetarian. If you are arranging a set meal for a number of races, include lots of vegetables, chicken, lamb and fish (in place of pork and beef).
At many events, particularly official events, alcohol will not be served. The host (who has invited the guests) will normally pay.
Gifts – Gifts are not usually exchanged as they may be perceived as a bribe. However, in the event that you are presented with a gift, it is customary to accept it with both hands and wait until you have left your Malaysian counterparts before opening it. Be sure to reciprocate with a gift of equal value in order to avoid loss of face.
For Australian Government officials, remember to follow the relevant policies of your agency.