2.4 Telephone Banking
Telephone banking is another innovative service offered to customers. It provides opportunity for doing financial transactions via telephone. Two types of telephone banking are automatic phone banking and operatorattended phone banking. The first one restricts customers to simple transaction (i.e. paying bills to major billers) 24 hours a day via automatic telephone system. Another one allows customers to request for complex services by contacting operators (Mashhadi et al, 2007).