This Ticket was resolved by AP on 3rd June and you are following up on a resolved ticket.
Please note that once a ticket is resolved, AP will not take any further action on it. The ticket should be reopened if the user is not satisfied with response.
A Ticket can be reopened within 10 days of getting resolved.
As this ticket has been closed, please raise a fresh ticket to check on status. Further your point of contact for any Ticket related query should be the Support Specialist (Abhishek) and not the performance driver.
Please raise fresh ticket and if you do not get any response within the SLA or if you are not satisfied with response or for escalation, you may contact Abhishek.
Best Regards,