With the increasing number of higher education institutions in Jordan,
universities are competing to attract more students. To achieve this goal, the
universities are competing to provide the students with all possible
satisfaction means through providing efficient e-services. This paper
measures the satisfaction of the students at Al-Hussein Bin Talal University,
Jordan, with the quality of e-services. It mainly concentrates on the students’
satisfaction with the in-house developed Student Information System (SIS).
To measure the satisfaction of the students, a questionnaire was developed
and distributed to a sample of the university students. The questionnaire
forms were collected and analyzed. The results of the questionnaire showed
that the students were satisfied by the transition to e-services and the SIS
has a positive impact on the students’ satisfaction. The research also
provides the university with some suggestions to improve the SIS and,
therefore, meet the demand of the students.