instead of keeping it to themselves, which is vital in the process of ensuring high
quality (Krause, 1999). Furthermore, when the respondents point out loyalty to
framework agreement there is an emphasis on that this need for loyalty is founded in a
promise to the supplier, which might be referred to as a prerequisite for trust (Monczka
et al., 1998). Likewise, the criterion on service to users is based on a need for higher
interaction frequency and effective communication, also facilitating efficient
buyer-supplier relationships (Ryu et al., 2007).