Dear Naumfah,
Thanks for the email.
Oh, we are terribly sorry for the delay.
We have checked with our delivery staffs and found they have just forgot the shipment...
(really can't belive that....)
Really sorry for the waiting. The repairment has been alrelady done.
We will arrange the parcel should be picked up tomorrow morning and send you an email to let you know the tracking number.
Best regards,