Clarification as to how output (sales) claims must be presented by the organisation to their customers. Information must be complete and can be presented either on a single document or across a range of documents issued for RSPO certified oil palm products (for example, delivery notes, shipping documents and specification documentation). In the previous version in this clause “may” was used, in the new version “must” is used. A new item which must also be included is a “unique identification number”.