Hence, ABC Co. Ltd has decided to develop and
implement a KMS by using a KM tool on a KM pilot
project in the Solution Architect and Bid Management
(SAAB) system under its marketing branch, and then
introduce the project to other branches. It is expected that
KMS can help the company resolve the above-mentioned
problems. The SAAB department mainly consists of two
functional teams, a bid management and a solution
specialist team. The role of the bid management team is to
develop bid strategies and solutions (commercial and
technical) and to bid on tenders. The role of the solution
specialist team is to act as a system integrator by developing
a total technical solution (including network services,
networking equipment, server/PC, application software
and application development, and so forth). The solution
specialist team is also expected to assist the sales force in
selling the proposed solution, thus helping to generate
revenue for the company. Both teams have been confronted
with the fact that no lesson learned from each bid is
documented and that no repository has even been designed
for centralizing each bid proposal. The bid team, including
the bid manager, account manager and solution manager,
often reinvents the wheel when a tender similar to a
previous one comes in. They repeat the bid management
process and are unable to leverage knowledge about the key
to the success or failure of a previous, similar tender. This
results in an ineffective use of the company’s resources and
also allows failures to be repeated. Therefore, the purpose of
the KM pilot system is for the SAAB department to retain,
share, leverage and create knowledge. In the first phase, a
KM pilot system will be implemented in the bid management
team.