We are a couple with a baby and got treated very well by the staff.We had a room with a great view over the bay.The room was clean and relaxing with a big balcony. The Hotel has great facilities Gym,Pools,tennis etc.The only thing I would say was at the front of the hotel it was hard to cross the road.Maybe the hotel should install a walk over bridge.So you can get to the beach safely.Also I was a bit disappointed in how dirty Patong beach was.I don,t know why they can't have permanent staff cleaning their. best Tourist resource.I would still stay at the Novotel.