we would like you to know that we value and appreciate all feedback received. If you are giving us compliments, whether for staff onboard or for an employee you have interacted with, we happily share your kind words. By the same token, we are also committed to responding to every complaint we receive. As soon as I have thoroughly researched, I will get back to you regarding your concerns. We here at Royal Customer Service are dedicated to resolving each and every issue we face and restoring your faith in our brand.