In the hotel business to obtain the reliability. And prevent the events that may cause damage to the business. The hotel should provide safety measures. For customer service is important to the hotel business is currently extremely. It will help prevent damage to the lives and property of the customer and the hotel that may arise from various factors as well. Since most travellers to give more importance to the hotel like accommodation is the second home, the hotel is the importance to security greatly. To make the visitors stay feel confident to safety in place to stay.