Here's what just happened:
65518 let us know that they haven't received "ARS MAT12 :Refill for ARS Killer Electric Mosquito Effective 12 HR Smokeless" and has requested a shipping status update. A request is open and you can view the request and the buyer's message in the eBay Resolution Center.
Here's what you need to do next:
You should respond to the buyer and try to resolve the problem by Nov 03, 2016. Most buyers and sellers are able to work things out by communicating with each other directly.
If you haven't already done so, provide shipping information, such as an item tracking number, shipping date, and shipping carrier to the buyer in the Resolution Center.
What you should know:
If you don't reply, or if the buyer isn't satisfied with the outcome by Nov 03, 2016, the buyer can escalate the request to eBay Customer Support.
In the meantime, PayPal funds from this transaction, including payment and shipping, will be unavailable for withdrawal. However, you can still use these funds to send a refund the buyer. How to refund the buyer
Buyer's Message:
Haven't received item,ordered 10/12/2016,please send tracking number thanks