Good day Summoner,
The swift presence of the Great Zelnite appears before you from the shadows of the Grand Gaia.
Apologies for the inconvenience that you have experienced in purchasing Gems. Due to the number of players purchasing, there is a possibility that the Gem/s may be delayed within 24 Hours after purchase. Please wait until the said time is over or has elapsed.
In any case that you were not able to receive your Gem/s after the said 24 Hours, contact us again immediately. Don't worry, any verified lost or missing Gems will be returned to you after the investigation process.
Thanks and please continue to support us. Don't hesitate to contact the Chivalrous Zelnite again if you have any other concerns.
"My identity is top secret, got it?"
Regards,
Brave Frontier Team -Zelnite