First of all I want to tell you that we are busy arranging the payment. The dollars are now being transferred to our account and we will pay you as soon as the dollars are on our account.
I also want to give you some feedback about the order we received in our warehouse just before Christmas. In general, the quality is very good. We have some remarks±
On all the cartons the length of the bones is printed in inches. Please use centimeters next time.
110960T à Carton size is 40x40x20, could you please change that to 38x38x… This way it will fit exactly on our pallets.
110120T à Please find attached a picture of the carton. The carton could be much smaller. Please make sure to send full cartons next time. This way they will get damaged less easily. Please confirm
110965T à The weight of this item is very very low. The maximum weight is 50 grams instead of at least 60 grams. Please look at the pictures. The total weight of some bags was even under 400 grams where it should be at least 600 grams. Please also find a picture of a ring of 28 grams. Please understand that this much underweight is unacceptable for us. We simply cannot sell these items to our customers. The previous time we received this item we also mentioned this problem. Some customers are sending the products back to us and we have to give them refunds.
Could you please tell us why these items have this much underweight? If you are not able to produce this item in at least 60 grams please also let us know because then we will order rings with less weight but we can inform our customers that the rings will be lighter. We really hope you can solve this problem. Maybe you can send us 10 cartons of this item for free with our next order and with the correct weight so we can sell it. If you are not able to produce at least 60 grams please give us a refund for these items because we simply cannot sell these articles this way. We hope you will understand.
Also for this items the cartons could be much smaller. Please see attached picture.
We hope to hear from you soon.