Offer support in three dimensions: precaution (consumer advice services), after-care (liability) and control (laws).
In general, offer advice and information on consumer protection issues (e.g. products and services), provide assistance with legal problems and represent the interests of consumers.
Information provided can include basic overviews of market conditions for products or services, safety issues, prizes and awards for products and service providers as well as information on technical and environmental performance (e.g. energy consumption, toxic or hazardous materials).
It is crucial that the information provided to consumers is objective and independent from commercial interests.