Hi
Thank you for your communication.
Sorry to hear that "".
We guarantee 100% buyer satisfaction.
So, to show our responsibility about this, we have sent ...... to your paypal account. Please check your paypal account. If the payment is not automatically go to your paypal account, please click "accept" at payment that we have sent you. Finally, money will go to your paypal account.
We do apologize for your inconvenience.
We will improve our production, shipping and quality control process.
If you have any inquiries/suggestion, please feel free to contact us.
Have a nice day.
Best Regards,