Thank you for your email. As the 20 days have now passed since this order was originally dispatched we can now only assume the parcel has been lost in transit. We can if you wish arrange for the order to be repicked and sent via international express (subject to availability) or we can arrange for a full refund to be issued.
Can you please advise which option you would prefer?
Should you have any further online queries please do not hesitate to contact us