Hi Sataporn, I am currently working on your issue and will require more time to provide you with an update. I appreciate your patience during this time and please know that I am working on this case the best I can to provide a speedy outcome. If you have any other questions or further information you would like to let me know, please reply to this GSX Escalation. I appreciate your time. Regards, Sharlin Mary S | Apple Care APAC AppleCare Channel Support Specialist.