It is noted that, where possible, we have labeled the factors in line with the literature ([23,25,32,33,39–41];
among many others).
However, the variables within each factor and their meanings are different from earlier studies and more specific to knowledge management.
The subfactors of the Diffusion of KMS are worth mentioning.
Our study brings out Pilot implementation of KMS as distinct from Organizational implementation.
The majority of the companies highlighted the need for ‘organizational adjustments’ and ‘Pilot implementation’ before full-scale ‘organizational implementation’.
All companies also emphasized the need for dream of KMS as part of the Initiation sub-factor, which included thinking about KMS and what benefits it can bring to the company.
In other words, the companies emphasized the need for internally ‘pulled’ type KMS diffusion as opposed to externally ‘push” type diffusion.