5.1 Leadership and commitment
5.1.1 Leadership and commitment with respect to the quality management system
Top management shall demonstrate leadership and commitment with respect to the quality management system by
a) ensuring that quality policies and quality objectives are established for the quality management system and are compatible with the strategic direction of the organization;
b) ensuring the quality policy is understood and followed within the organization;
c) ensuring the integration of the quality management system requirements into the organization’s business processes;
d) promoting awareness of the process approach;
e) ensuring that the resources needed for the quality management system are available
f) communicating the importance of effective quality management and of conforming to the quality management system requirements and the requirements of goods and services;
g) ensuring that the quality management system achieves its intended outcomes outputs;
h) engaging, directing and supporting persons to contribute to the effectiveness of the quality management system;
i) promoting continual improvement and innovation; and
j) supporting other relevant management roles to demonstrate their leadership as it applies to their areas of 439 responsibility.