1. Self-awareness. The ability to understand your moods, emotions, and needs as their impact on others. (A person with good self-awareness knows whether he or she is pushing other people too far.)
2. Self-regulation. The ability to control impulsiveness, calming down anxiety and reacting with appropriate anger to situations. (A person with low self-regulation would suddenly decide to drop a project because the work was frustrating.)
3. Motivation. A passion to work for reasons in addition to money or status. Also, drive, persistence, and optimism when faced with setbacks. (A person with this type of motivation would make the decision to keep trying when faced with a serious obstacle such as having lost a major account.)
4. Empathy. The ability to respond to the unspoken feelings of others. Also, the skill to respond to people according to their emotional reactions. (A manager with empathy would take into account the most likely reaction of group members before making a decision affecting them. )
5. Social skill. Competency in managing relationships and building networks of support, and having positive relationships with people.
(A worker with social skill would use a method of persuasion that is likely to work well with a particular group or individual.)