All LowFare tickets can be cancelled within 4 hours
LowFare tickets can be cancelled without charge within 4 hours of making a booking. After 4 hours the ticket cannot be refunded. Different conditions apply to bookings for flights to/from the US.
If you phone our Contact Centre with 24 hours of booking the wrong date/time/city pair (12 hours if you book less than 24 hours before travel), you have the option to book a new ticket (at the fare available) over the phone and we will refund the original booking. No refund will be provided if a new ticket is not booked in accordance with the guidelines above.
If you wish to make any changes to your booking, terms and conditions apply.
Flights to/from the US
Norwegian will provide a full refund for tickets to and from the US if you choose to cancel the booking within 24 hours of purchase, provided that the booking is made at least one week prior to travel.