As a student trainee with Thai Airways International Public Limited, we were assigned with Special Service Agent of The Service Delivery Support Department (KN). The Service Delivery Support Department (KN) is the service passenger's economy class when irregularity flight to service passenger when irregularity flight (Irregularity Economy Class Passenger Handling), it is a part of Thai Airways International Public Limited (TG), the national airlines of Thailand.
Our responsibility is to handle economy class passengers of Thai Airways who have short connecting flight less than 55 minutes from arrival time. Our duty is punch out all the information of the passenger from the system and do the sign board which consist of their flight number. Wait them at the arrival gate and guide them to their departure gate on time. If the passengers have too short time, then we have to accompany them to the boarding gate while keeping in contact with the boarding gate staff over radio. Those passengers who missed flights due to delay on arrival have to be arranged on any next available flight to the destination. If the next available flight is after more than 2 hours, then we have to provide them with meal coupon or if it is more than 6 hours, necessary arrangements have to be done to provide hotel and meals until the departure of the passenger.