1992-1993 Results Hubbard and Randall were moderately pleased with 1992 results. The year was a particularly difficult for some of Enager's competitors, yet Enager had managed to increase its return on assets from 5.2 percent to 5.7 percent, and its gross return from 9.3 percent to 9.5 percent. At the end of 1992, the president put pressure on the general manager of the Industrial Products Division to improve its return on investment, suggesting that this division was not carrying its share of the load." The division manager had bristled at this comment, saying the division could get a higher return "if we had a lot of old machines the way Consumer Products does." The president had responded that he did not understand the relevance of the division manager's adding, "I don't see why the return on an old asset should be higher than remark, that on a new asset, just because the old one cost less The 1993 results both disappointed and puzzled Carl Randall. Return on assets fell from 5.7 percent to 5.4 percent, and gross return dropped from 9.5 percent to 9.4 percent At the same time, return on sales (net income divided by sales) rose from 5.1 percent to 5.5 percent, and return on owners' equity also increased, from 9.1 to 9.2 percent. The Professional Services Division easily exceeded the 12 percent gross return target; Consumer Products' g return on assets was 10.8 percent; but Industrial Products' return was only 6.9 percent (see Exhibit 4) These results prompted Randall to say to Hubbard