Good morning. Kungthong Hotel, May I help you ?
Good morning. My name's Khanittha I have a reservation for a single room for three nights.
Alright, Mr. Khanittha. Let me pull up your reservation. I can't seem to find a record of your booking. Did you book the room directly through us, or did you use a hotel reservation service or a travel agent ?
I booked it directly through you . I've already also paid a deposit on the first night. I have a reservation if that helps.
Yes, sure. Can I see that please ? Thank you. Oh , I see. Maybe there was a glitch with the booking system. Well, we don't have any more single rooms available, with the exception of one adjoined room.