Performance measurement is a key element in SC in order to improve its performance regardless of the type of the business. Performance Measurement is a process of data gathering, information exchange, measurement and analysis of the data to establish the Key Performance Indicators (KPIs). Gunasekaran et al (2001) has stated that the emphasis is on performance measures dealing with suppliers, delivery performance,
customer service, inventory, logistics costs and customer satisfaction in a SC (18). L. Lapide (2000) has recommended six major steps to set the performance measurement in SC as including: (20)