We have a lot of pending commercial payout for your major customer which Sitthichai advise not to send rejection letter, but to offer goodwill. So, we will send them to you first and you will hold payment until you receive the commercial payment approved form from Sales.
Otherwise, we have alot of pending waiting for commercial payment from your Sales team.
Appreciate your cooperation as we do not want to keep holding on to the CAAF for you to process the payment on goodwill.