7. Literature Review
7.1. Alexander, C., J.M. Pearson, L. Crosby. 2003. "The Transition to E-Commerce: A Case Study of a Rural-Based Travel Agency." Journal of Internet Commerce 2(1): 49-63.
Alexander, Pearson, and Crosby detail the transition of Borg miller Travel (Carbondale, IL) from a traditional travel agency to an e-commerce business. The process change involves moving from offering unspecialized services to the local market to competing in a global market with an emphasis on travel to Malaysia. Key aspects of the change are the identification of a niche market, investing in the technology and human resources necessary to conduct an e-business, and providing top management support for the new strategy. Borg miller