Complaints were made concerning noise (4), exhaust fumes (2) and dust (2). All of the employees who complained about noise, and most of those who had rated the noise to be high (above) were working at recycling centres with a roof over the ramp area, which reflects the noise. A roof over the ramp or over some containers was requested by 5 employees working at other recycling centres. The importance of keeping the recycling centre clean and tidy was pointed out by 2 employees. Problems with buglers were highlighted by 2, and increased threats and violence from users by 1 employee. Two employees requested opportunities to visit downstream actors, in order to learn more about their needs and the after-treatment of waste