• Good service standards: need to provide a high standard of customer service our usually have the flexibility to go the extra mile to make customers and potential customers feel valued. To provide good quality hotel and travel convenience.
• Communication skills of staff: face to face; telephone e.g. call centre; building rapport; effective listening; questioning; developing a dialogue; non-verbal communication e.g. body language, eye contact; written communication
• Research customer needs: Research customer need in order to meet the needs of customers and satisfaction to our customers.
• Respond to Clients as Soon as Possible: Speed is everything, especially when a client is requesting something that’s time-sensitive. Try to reply to your clients as soon as our can.
• Follow up on both positive and negative feedback you receive
• Customer relationships: greet customers and approach them in a way that is natural and fits the individual situation.