Fullerton (2005a) concluded that affective commitment helps create a marketing relationship. Further, relationships that are built on affective commitment are more stable because customers tend to have a positive rapport with the organization they identify themselves with. Calculative commitment is defined as the intent to continue the relationship, considering switching costs and lack of alternatives (Bendapudi and Berry 1997). This type of commitment is different from affective commitment because it is based on cost oriented calculations and not a true emotional relationship. The customer does not have to have a true desire to develop a long-term relationship
Sum up, the perceptual commitment helps build a marketing relationship