Limited Warranty
CPM Engineering And Service Co., Ltd. warrants that our products are free from defects in workmanship and materials under normal use and with proper maintenance and cleaning for a period of ten (10) years from the date of shipping from CPM’s facility. This warranty is extended by CPM only to the original purchaser of the equipment (Customer), and is non-transferable. All warranty requests shall be made by Customer.
CPM will repair or replace, at our factory, any defective part within the warranty period and without charge. It is at CPM’s sole discretion whether to repair or replace. Customer will provide CPM prompt written notice of the defect, including the serial number of the unit (when applicable) and the ship date.
This warranty does not apply to equipment and components manufactured by others, whether or not such equipment and components if the other manufacturer are covered by a warranty. Such equipment and components are subject to any limitation contained in the original manufacturer’s warranty and include, but are not limited to: bearings, chains, casters, controllers and motors devices.
At CPM’s request Customer will return all defective parts for evaluation at CPM. CPM will provide the Customer with a return goods authorization number (RGA#). No parts will be returned without a RGA#. The RGA# must clearly be marked on all labels, packages and packing slips.
Customer shall pay all costs for packaging, shipping, duties and/or any other related costs in the sending or receiving of parts. Customer is responsible for all labor associated with sending or receiving of parts.
No work will be performed by CPM or an CPM factory authorized service representative at the site of installation unless in CPM’s opinion it is impractical for Customer to remove and return the defective part to CPM’s factory.
CPM PROVIDES NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; UNLESS IT IS AGREED TO BY CPM AND CUSTOMER IN WRITING PRIOR TO PLACEMENT OF ORDER. Such agreement requires approval of CPM management.
UNDER NO CIRCUMSTANCES SHALL CPM BE LIABLE FOR DAMAGES OR LIABILITY FOR LOSS OF PRODUCTION, PRODUCT, EQUIPMENT OR PROFITS OR LIABILITY FOR DIRECT, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES TO PERSONS OR PROPERTY, WHATSOEVER. Customer agrees that Customer’s sole remedy for liability of any kind, including negligence with respect to the equipment and services furnished by CPM shall be limited to the remedies provided herein. This warranty shall not apply to any failure of the unit or its components caused by lack of maintenance and/or improper maintenance, incorrect adjustments, misuse or unreasonable use or exposure to chemicals and/or environments which the unit is not designed for. Unauthorized modification of the unit or the use of non- CPM replacement parts and building components voids this warranty.
EXCEPT AS EXPRESSLY STATED HEREIN, THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, OF THE EQUIPMENT OR SERVICES FURNISHED BY CPM OR FACTORY AUTHORIZED SERVICE REPRESENTATIVE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.