hello everyone. first of all,let me thank you for coming here today. I'm aware that you're all busy preparing to find accommodation in the long weekend, so I really appreciate you taking the time to be here. for those of you who don't know me, my name is Wilaiwan Suwanmani. Let me just write that down for you. OK. I'm The public relations department at Sewana bar & beverage. This morning I'd like to talk about the service mind. the information I give you today should help you with the customer service was impressive. in next steps. I've divided my presentation into three parts. I'll start off by showing you some photos of the atmosphere with in the resort and talk about the promotion for a long holiday coming up. I'll end with some ideas for Improve of promotion that we've been looking into. My talk should take about 30 minutes. Please feel free to interrupt me at any time with questions. Oh,and don't worry about taking notes. I'll be handing out copies of the Powerpoint slides.