Providing support in e-learning using emerging technologies hen instruction is delivered to learners at a distance. learners must have adequate support to be successful Instructor can use synchronous or asynchronous com- munication tools to communicate and interact with learners. In synchronous learning. support is provided in real time, using two-way text. audio, and/or video. The learner and the instructor are able to interact with each other synchronously. In the asynchronous mode, there is a delay in communication between the instruc tor and learner. For example, in com outer conferencing r comments in real time while other earners post learners and the instructor may respond at later time. Hence, as instructors rnove from face to face delivery to e-learning, their roles change drastically. shifting from o facili that of dominant, front-of-the-class presenter tator, providing one to one coaching to learners, and supporting and advising them. Since the learner and y presenl in the same loca nstructor are not physic tion. the instructor has use strategies to compensa for the lack of face-to-face contact How should the instructor function in the e-learning environment? In a study conducted by 1rani (2001), faculty suggested that training for online delivery should include instructional design. technology use, and soft ware use. Keeton (2004), reported that the areas faculty see as important ior e-learning are those that focus on the learning processes The instructor should be prepared both to facilitate and to provide support for learning