The need to update operational systems results in inevitable change at the organizational level. When people
are faced with change, whether positive or negative, there is an immediate emotional response as they assess
their receptivity to the change. Depending on an individual’s emotional intelligence and adaptability, one’s
willingness to accept change can be hindered by varying levels of resistance. Regardless of the timeline,
individual response to change can be summarized by mirroring the stages of Elizabeth Kübler-Ross’s Grieving
Cycle. This summary of responses to change is depicted in Figure 1, the Change Curve