Reducing costs
With customers using a growing number of digital services, the use of traditional channels – including visits to bank branches, automated cash withdrawals (ATMs) and submission of printed transfer slips to the bank – is on the wane. From a business and financial perspective, it is simply irresponsible to accumulate costs of both online services – which a growing number of customers rely on – and the bank’s physical facilities, for which there is increasingly less demand. This inevitably involves making the right choices.