First, the change of role. From the press office to the Communications Office and from this one to the Communications Department. The changes in the nomenclature have been accompanied by a change in the conception of the department responsible for the planning, implementation and evaluation of the communication policy of the organisation6.
While the press office was the department that dealt, almost exclusively, with the media, the communications office extended this function to the external, internal and intermediate areas of communication from a perspective that tried to manage all the communicative aspects in coherent and coordinated manner. "This is how we have gone from those press offices, whose main occupation was to maintain informative relations with the media, to the current offices, in which communication is managed holistically, in a way that is more similar to public relations"7.
Currently, the transformation of the press office into the Communications Department involves a higher influence in three issues of fundamental importance: