Mission statements should be meaningful and specific yet motivating. Too often, mission statements are written for public relations purposes and lack specific, workable guidelines. Instead, they should emphasize the company's strengths and tell forcefully how it intends to win in the marketplace. For example, Google's mission isn't to be the world's best search engine. It's to give people a window into the world's information, wherever it might be found.3 Finally, a company's mission should not be stated as making more sales or profits; profits are only a reward for creating value for customers. Instead, the mission should focus on customers and the customer experience the company seeks to create. Thus, as discussed in our chapter-opening story, McDonald's mission isn't to be the world's best and most profitable quick-service restaurant; it's to provide customers with their favor-ite fast-dining experience." If McDonald's accomplishes this customer-focused mission, profits will follow.