We have advised Margaret she can inform the carrier Imagine will cover this cost for you to assist in this case.
Please ensure the agent is authorized to make arrangements today on receipt of this confirmation from our mexico team.
Please also note that we are advised today the USA shipment is STILL not yet approved for export. Can you please provide some kind of email that we can perhaps give to the USA forwarder to assist you in this? or your agent details in Thailand that they should contact?