Employee Engagement
p187
Kahn (1990) defined engagement in the management literature as the ability to harness an
employees’ personal enthusiasm in their work roles. In the internal communications literature,
Quirke (2008) defined engaged employees as “feeling a strong emotional bond to
their employer, recommending it to others and committing time and effort to help the
organization succeed” (p. 102). Hewitt Associates (2009) defined an engaged employee
as “the measure of an employee’s emotional and intellectual commitment to their organization
and its success” (p. 1). Under this definition, employees who are engaged are more