Hello again Natthapon,
As I wanted to definitely make sure that your inquiry/concern has been taken care of, I'm sending you this quick note as a follow through.
I hope that the information I previously provided was of great assistance and all of your concerns were absolutely addressed.
If, in any case, you did not receive the response prior to this follow-up, you might want to try:
- using another web browser
- checking your Spam or Junk folder
- asking your email service provider if your iTunes Store emails were received but pre-filtered on the server before they arrived to your inbox
In the meantime, I'll be attaching my previous response for your convenience. Also, I absolutely hope that with the given response and resolution I was able to provide you with top notch overall satisfaction.
Sincerely,
Christian
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww
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Hi Natthapon,
Thanks for contacting us.
I can see that you didn’t receive the in-app purchase that you made from the game. I know how it absolutely feels when your in-app purchase for an upgrade or in game currency did not push through since I also buy them too. No worries, I’ve already taken the necessary action to help you out.
After reviewing your case, I've been able to issue you a full refund.
Within ten business days, 349.00 THB should be posted to the payment method used to make the purchase.
If you have future issues with this app, please contact the developer. Here's a link to their website:
http://hg.siamgame.in.th/
I recommend that you avoid making any more in-app purchases from it until the developer confirms the issue is resolved.
I believe that this information has fully addressed your concern today. Should you have any other questions or concerns regarding the iTunes Store, please feel free to contact us back. It's always our pleasure to help. Thank you for choosing the iTunes Store and have a very lovely and fun-filled day!
Sincerely,
Christian
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww